Payment & Delivery

DELIVERY

International airmail delivery (Worldwide)

We use classical airmail service at the moment, shipping out all the stuff from Ukraine.

FREE SHIPPING on all orders over 30 USD*! (with discounts applied)

This is a fairly fast and reliable way, with a standard delivery time to the US and EU of 2-3 weeks, sometimes even less. Are you from Australia, Latin America, East Asia or Oceania? Please be patient for up to one month.

Please note that you are responsible for providing us with the correct shipping address and receiving the parcel on time.

And feel free to email us in case of any problems — things happen, we know, let's try to solve any problem together.

But in fact, airmail works well, there have been only a few problems with shipments in the last 6 years, and hundreds of shipments have been made by us in total.
Don't panic ;)

*amount is indicative, please check if your order is eligible for free shipping during the checkout process.


 Nova Poshta (Ukraine only)


- to a Nova Poshta branch — delivery is free for orders over 500 UAH, including discounts.
- Nova Poshta courier — paid by the recipient at Nova Poshta tariffs.
When choosing the Cash on Delivery payment method, the recipient additionally pays a Nova Poshta commission of 20 UAH + 2% of the order amount.
The order is sent in 1-3 working days.

Storage of the parcel at the points of receipt:
- Nova Poshta can store your order for no more than 7 days.
Do not be late, the next day after the specified period your order will be returned and disbanded.

What documents do I need to receive my order?
To receive an order at Nova Poshta offices, as well as from a Nova Poshta courier, you must present your ID or driver's license upon receipt.


PAYMENT

International Visa and MasterCard cardholders can pay for their orders via the built-in payment gate. For domestic Ukrainian orders you may choose Cash on Delivery as well (service provided by "Nova Poshta" delivery company) as well.


Payment by bank cards

You can choose a cashless payment option at the shopping cart page during the check-out process . We accept Visa as well as To complete payment, you will be redirected to the payment system server. Just enter your card number, expiration date, and cardholder name — all as usual.
If something goes wrong, please check:

  •    if your bank does not support 3D-Secure technology;
  •    if  your card has sufficient funds for the purchase;
  •    if your bank supports online payment services;
  •    if the time for data entry has expired;
  •    if there was a mistake in the data.


In this case, you can repeat the authorization in 20 minutes, use another card, or contact your bank to resolve the issue.

Cash on delivery

Cashless payments (only for orders from Ukraine, except of territories, temporarily occupied by Russia) can also be used for delivery by Nova Poshta courier and postal service.

When choosing the delivery method by Nova Poshta and the cash on delivery payment method, the recipient additionally pays a Nova Poshta commission of 20 UAH + 2% of the order amount.